1How Returns Work
Dormly's Try Before You Buy model eliminates traditional returns. If you don't like a product during your trial, our delivery partner takes it back right at your door — instantly, no questions asked. The trial charge paid upfront is non-refundable as it covers delivery and trial logistics.
2Post-Delivery Refunds
If a purchased product is damaged, defective, or significantly different from what was described, contact us within 24 hours of purchase with your Order ID and photos. Approved refunds are processed within 5-7 business days to your original payment method. Change of mind after purchase is not eligible for refund.
3Contact
For refund queries, contact us at hello@dormly.com — Dormly Tech Solutions Private Limited, Indore, Madhya Pradesh.
4Trial Charge Policy
The trial charge is collected at the time of placing a trial order and is strictly non-refundable. This charge covers the cost of delivery, logistics, and the home trial experience.